Hidden in Plain Sight

Different customers, different systems, same problems. In ERP implementations, some problems show up over and over again, and solutions seem elusive. I think solutions to common issues are available; they’re just “hidden in plain sight.”

Here are ten common issues that I will address in separate posts. The solutions are hidden in plain sight.

• During implementation, users are confused by the system and do not see how it can work for them.
• Users change their minds or constantly produce new issues.
• “The new system needs to be easier to use, faster, or …
• “The system didn’t change anything.”
• People complain that they are ‘flying blind.’
• People find workarounds to using the system.
• “The system makes my job harder.”
• The system does not live up to expectations.
• During implementation, users are confused by the system and do not see how it can work for them.
• “Nobody knows what’s going on with the project.”
• “The system doesn’t work like I thought it would.”

These are common and predictable complaints, and it’s time to get proactive about the solutions before the issues appear.